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Job Title: 3rd Line Support Engineer

Location: South West London (On-site in Wimbledon)

Salary: Up to £45,000 DOE



About the Role / Company

This is an exciting opportunity to join a growing IT Support company based in South West London. They are seeking a highly skilled and experienced 3rd Line Support Engineer to join their dynamic team. The company supports a diverse portfolio of clients across both the public and private sectors, with a strong reputation for delivering reliable and responsive IT services.

As a 3rd Line Engineer, you'll be the go-to expert for complex technical issues and escalations, working with the latest Microsoft Cloud technologies. You'll also play a key role in mentoring junior engineers and contributing to strategic IT initiatives. This role offers a clear path to progression, with future opportunities to step into a Lead or Operations Manager position.



Key Responsibilities

* Resolve high-level technical issues escalated from 1st and 2nd line teams
* Provide expert support across Microsoft 365, Azure AD, and Windows Server environments
* Assist with technical projects and client onboarding
* Collaborate with clients to understand their IT needs and deliver tailored solutions
* Mentor junior engineers and contribute to internal knowledge sharing



Key Skills Required



* Office 365 support and administration
* Managing SharePoint permissions
* Azure Active Directory
* Windows Server administration
* Exposure to Mac environments
* Networking (LAN / WAN)



Desirable (Not Essential)

* Experience working in a consultancy or MSP environment
* M365 certifications
* Familiarity with ITIL practices

What's in it for You?

* Progression into a Lead / Ops Manager role
* Microsoft training and certification support
* Exposure to a wide range of technologies and client environments
* Collaborative and supportive team culture



Click 'apply now' or get in touch with Joe Bigsby on (0)203 826 6747 or j.bigsby@nigelfrank.com



Nigel Frank International is the global leader in Microsoft Recruitment. We are trusted by Microsoft Partners and End Users across the UK and Europe to deliver top-tier Modern Workplace professionals. Visit http://www.nigelfrank.com for more opportunities.

My client, a listed company in Hong Kong, is looking for an experienced SharePoint Specialist/Developer to join the internal IT team. Immediate starter is highly prefered.

Key Responsibilities:
* Design and develop custom SharePoint solutions based on business requirements, including creating and configuring SharePoint sites, lists, libraries, workflows, and web parts.
* Customize SharePoint using SharePoint Framework (SPFx), integrate with other business applications, and develop custom forms and templates using InfoPath and SharePoint Designer.
* Provide technical support for SharePoint users, monitor performance, and troubleshoot issues.
* Develop and implement SharePoint security and access controls.
* Collaborate with other developers in regional office and stakeholders to ensure solutions meet business needs.
* Document solutions and provide training to staff and customers on SharePoint applications.

Requirements:
* Bachelor's degree in Computer Science or Information Technology.
* Minimum two years of experience in SharePoint development and systems.
* Proficiency in JavaScript, HTML5, CSS, XML, jQuery, SQL Server, and Web Services.
* Knowledge of Microsoft 365 integration and development tools such as Power Automate and Power Apps.
* Strong communication and problem-solving skills.
* Detail-oriented and self-motivated.

This is a fantastic opportunity and great project to work with 5 working days a week, comprehensive remuneration packages stable working environment. We are hiring within the month and if you think this role is suitable for you please send your CV to s.liao@nigelfrank.com or call on +852 3018 0382.

Job role: 1st Line Support Engineer

Location: Warrington (On site - 3 days on / 2 days remote)

Clearance required: Eligibility for SC Clearance (*no sponsorship)



This is a great opportunity for a Support Engineer to join a leading Microsoft Partner. The company specialise in delivering solutions to high-profile government, banking and defence sector customers. Due to continued growth, they're looking for a 1st Line Engineer to join their dynamic support team working with one of their key customers in Warrington.



Key Responsibilities

* Providing first-line technical support to end-users both on site and remotely.
* Administering and supporting Microsoft 365 services (Exchange Online, SharePoint, Teams).
* Managing Azure Active Directory users, groups, and policies.
* Assisting with Intune deployments and device management.
* Logging, tracking, and resolving incidents via the service desk system.
* Escalating complex issues to 2nd/3rd line teams where necessary.



Key skills required:

* At least 1 year of experience in a 1st Line Support or Service Desk role.
* Good knowledge of M365 administration and support.
* Hands-on experience with Azure AD
* Experience with Intune deployments
* Experience building laptops / Mac support
* A proactive attitude and willingness to learn in a fast-paced environment.
* SC clearance eligibility (or willingness to undergo clearance)



Why join:

* Work with a Microsoft Gold Partner supporting high-impact, secure projects.
* Be part of a collaborative, forward-thinking team.
* Access to continuous training and Microsoft certifications.
* Competitive salary and benefits package
* Opportunities to progress into 2nd/3rd line and project roles



Click apply or get in touch with Joe Bigsby on 0203 826 6747 or j.bigsby@nigelfrank.com



Nigel Frank are the go-to recruiter for Azure, Microsoft 365 and Power Platform roles in the UK, offering more opportunities across the country than any other. We're closely aligned with Microsoft technology strategy and can offer expertise, efficiency and candidate base that no other agency in the UK can. Nigel Frank International Ltd is acting as an Employment Agency in relation to this vacancy